Product Support Team Lead - Remote

Overview

As a Product Support Team Lead at WorkRamp, you will lead a team while providing direct support to customers, ensuring exceptional service and resolving complex product issues.

In Short

• Lead and mentor a team of product support representatives.
• Provide hands-on support to customers, handling complex inquiries.
• Identify and implement training programs for team growth.
• Collaborate cross-functionally to resolve product issues.
• Maintain a high level of product knowledge.
• Work hours are 8am - 5pm PST.
• Focus on customer satisfaction and SLA response times.
• Balance team leadership with hands-on customer support.
• Passion for the startup experience is essential.
• Work in a fast-paced, collaborative environment.

Requirements

• 1-2 years of leadership experience in product support or technical support.
• Strong technical problem-solving skills.
• Ability to multitask effectively.
• Experience with Intercom and Salesforce.
• Excellent communication skills for managing escalations.
• Attention to detail and process-driven mindset.
• Empathy for customers and a commitment to resolving issues.
• Ability to work in a remote setting.
• Strong desire to contribute to a customer-centric environment.
• Passion for working in a startup culture.

Benefits

• Fully remote work from anywhere in the US.
• Generous time off including vacation and holidays.
• Paid parental leave.
• Equity ownership opportunities.
• Comprehensive healthcare coverage.
• Employer-paid disability and life insurance.
• Support for remote work setup.
• 401(k) plan with employer sponsorship.
• Access to wellbeing and assistance programs.