Home Based DCX Customer Support Specialist - Remote

Overview

The DCX Customer Support Specialist will work as a full-time employee for DCX based in the United States, focusing on customer support and administrative tasks while being flexible and detail-oriented.

In Short

• Work from home as a Customer Support Specialist.
• Engage in daily CRM responsibilities and updates.
• Manage customer support tickets and resolutions.
• Conduct data collection and analysis projects.
• Update weekly KPI dashboards and account management metrics.
• Organize calendars and schedule meetings.
• Communicate effectively with clients and team members.
• Utilize Microsoft Suite and various messaging platforms.
• Work Monday to Friday from 8:00 AM to 5:00 PM (CST).
• Be part of a compassionate organization focused on employee well-being.

Requirements

• Experience with CRM software is a plus.
• Proficiency in Microsoft Suite, especially Excel.
• Prior customer support experience.
• Strong communication and critical thinking skills.
• Ability to multitask and work in a deadline-centric environment.
• Detail-oriented and organized.
• Team player with a friendly demeanor.
• Desire to learn and grow within the company.

Benefits

• Competitive salary range.
• Work-from-home opportunities.
• Supportive management and training for growth.
• Generous employee benefits.
• Opportunity to work with fast-growing companies in the USA.