Client Customer Service Support Representative - Remote

Overview

Labcorp is seeking a Client Customer Service Support Representative to join our team. This role focuses on improving health and lives by addressing client needs in a timely and efficient manner.

In Short

• Manage inbound and outbound calls, averaging 50-60 calls per day.
• Follow standard operating procedures to resolve denied claims.
• Evaluate policies and recommend process improvements.
• Handle sensitive information confidentially.
• Document all accounts accurately.
• Communicate with physicians, insurance companies, and patients.
• Verify eligibility and claim status using various tools.
• Work independently in a structured remote environment.
• Meet deadlines and exercise critical thinking skills.
• Utilize strong phone and verbal communication skills.

Requirements

• High School Diploma or equivalent required.
• Minimum one year work experience required.
• Previous call center and customer service experience preferred.
• Previous medical experience preferred.
• Strong communication and active listening skills.
• Ability to manage time and tasks independently.

Benefits

• Work from home opportunity.
• Generous paid time off.
• Medical, Vision, and Dental Insurance Options.
• Flexible Spending Accounts.
• 401k and Employee Stock Purchase plans.
• No Charge Lab Testing.
• Fitness Reimbursement Program.
• And many more incentives.