Bilingual Customer Service Support Representative (English/Spanish) - Remote

Overview

LabCorp's Patient Customer Service department is seeking Bilingual (English/Spanish) customer service representatives to assist patients with billing issues, focusing on delivering exceptional customer experiences.

In Short

• Answer 80+ inbound calls daily from patients and providers.
• 85% of calls will involve Spanish-speaking customers.
• Initiate payment plans for outstanding patient balances.
• Utilize multiple resources to resolve inquiries on calls.
• Maintain performance goals and proficiency after training.
• Work in a fast-paced environment with attention to detail.
• Proficient in navigating multiple computer applications.
• Excellent verbal and listening skills are required.
• High School Diploma or equivalent is required.
• Previous medical or call center experience is a plus.

Requirements

• Bilingual in English and Spanish is required.
• Ability to work in a team environment.
• Strong organizational skills.
• Proficiency in alpha-numeric data entry.
• Ability to learn quickly in a dynamic setting.

Benefits

• Work from home opportunity.
• Quarterly variable bonus potential.
• Generous paid time off.
• Medical, Vision, and Dental Insurance options.
• 401k and Employee Stock Purchase Plans.
• No charge lab testing.
• Fitness reimbursement program.
• And many more incentives!