Help Desk Specialist - Public Trust Required (Apple/PC Support) - Remote

Overview

We are seeking a knowledgeable and customer-focused Help Desk Specialist with experience supporting both PC and Apple (macOS/iOS) environments. The ideal candidate will provide technical support to end-users, resolve hardware and software issues, and ensure smooth day-to-day operation of IT systems across multiple platforms. This is a 12 month contract and requires an active Public Trust.

In Short

• Provide first-level support for Windows and Apple-based desktops, laptops, and mobile devices
• Respond to help desk tickets via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, printer, and network connectivity issues
• Set up, configure, and maintain user accounts, workstations, and mobile devices
• Assist with the deployment and support of desktop/laptop imaging and software installations
• Maintain inventory of hardware, software licenses, and other IT assets
• Document technical procedures, known issues, and solutions in the knowledge base
• Provide remote support for offsite users as needed
• Collaborate with other IT team members to support projects and system upgrades

Requirements

• Experience in technical support for Windows and Apple environments
• Strong problem-solving skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Experience with help desk ticketing systems
• Familiarity with hardware and software inventory management
• Public Trust clearance required

Benefits

• 12-month contract position
• Opportunity to work with a dynamic IT team
• Gain experience in a diverse technical environment
• Remote work flexibility