Remote Otter LogoRemoteOtter

Help Desk Specialist - Public Trust Required (Apple/PC Support) - Remote

Posted 7 days ago
Customer Service
Contract
USA

Overview

We are seeking a knowledgeable and customer-focused Help Desk Specialist with experience supporting both PC and Apple (macOS/iOS) environments. The ideal candidate will provide technical support to end-users, resolve hardware and software issues, and ensure smooth day-to-day operation of IT systems across multiple platforms. This is a 12 month contract and requires an active Public Trust.

In Short

  • Provide first-level support for Windows and Apple-based desktops, laptops, and mobile devices
  • Respond to help desk tickets via phone, email, or ticketing system
  • Troubleshoot and resolve hardware, software, printer, and network connectivity issues
  • Set up, configure, and maintain user accounts, workstations, and mobile devices
  • Assist with the deployment and support of desktop/laptop imaging and software installations
  • Maintain inventory of hardware, software licenses, and other IT assets
  • Document technical procedures, known issues, and solutions in the knowledge base
  • Provide remote support for offsite users as needed
  • Collaborate with other IT team members to support projects and system upgrades

Requirements

  • Experience in technical support for Windows and Apple environments
  • Strong problem-solving skills
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Experience with help desk ticketing systems
  • Familiarity with hardware and software inventory management
  • Public Trust clearance required

Benefits

  • 12-month contract position
  • Opportunity to work with a dynamic IT team
  • Gain experience in a diverse technical environment
  • Remote work flexibility
Latitude logo

Latitude

Latitude is a dynamic architectural firm that specializes in designing a diverse range of projects, including residential, commercial, and institutional buildings. With a focus on creativity and technical precision, the company fosters a collaborative environment where architects work closely with clients, engineers, and construction teams throughout all phases of the architectural process. Latitude values innovation and is committed to staying current with industry standards and regulations, ensuring high-quality project delivery. The firm also offers flexible work arrangements, including remote work options, to support a balanced work-life environment.

Share This Job!

Save This Job!

Similar Jobs:

Extenteam logo

Support Help Desk Specialist - Remote

Extenteam

14 weeks ago

Join Extenteam as a Support Help Desk Specialist, where you'll analyze business practices and collaborate with teams to enhance operations.

Philippines
Full-time
Customer Service
EMAPPLY logo

Help Desk Support Specialist - Remote

EMAPPLY

19 weeks ago

Join our client as a Help Desk Support Specialist, focusing on Microsoft 365 administration and providing exceptional technical support.

South Africa
Full-time
Customer Service
R25 000 - R30 000/month
PCG International logo

Senior Help Desk & Support Specialist - Remote

PCG International

17 weeks ago

The Senior Help Desk & Support Specialist provides critical technical support to the Illinois DMV, ensuring 24/7 operational efficiency.

Worldwide
Full-time
Customer Service
$40 - $50/hour

L.T

HelpDesk Support Specialist - Remote

Lean Tech

1 week ago

The HelpDesk Support Specialist provides first-level technical support to ensure customer satisfaction and effective issue resolution.

LATAM
Full-time
Customer Service
LevelUp logo

Helpdesk Support Specialist - Remote

LevelUp

17 weeks ago

Join LevelUp as a Helpdesk Support Specialist to provide first-line support for internal teams and ensure smooth operations.

PH
Full-time
Customer Service