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Customer Care Claims Specialist - German Speaking - Remote

Posted 2 days ago
Customer Service
Full Time
Spain

Overview

The Customer Care Claims Specialist will be responsible for handling customer complaints and requests efficiently while ensuring a high level of customer satisfaction.

In Short

  • Investigate and resolve customer complaints through various channels.
  • Keep customers informed about the status of their queries.
  • Provide feedback on customer interactions.
  • Navigate the website and travel booking systems effectively.
  • Represent the company’s values in all interactions.

Requirements

  • Native or good knowledge of German and Spanish (speaking and writing).
  • Outstanding communication skills.
  • Experience in customer service is preferred.
  • Quick learner with a can-do attitude.
  • Able to work to tight deadlines.
  • Experience with travel-specific tools like GDS Sabre and/or Amadeus is desirable.

Benefits

  • Opportunity to work in a dynamic travel tech environment.
  • Engagement with an international team.
  • Focus on inclusion and diversity in the workplace.
lastminute.com logo

lastminute.com

lastminute.com is a dynamic and innovative travel company that focuses on enhancing the travel experience for a global audience. With a commitment to building scalable and resilient platforms, the company leverages cutting-edge technology to provide high-quality services to travelers. The Product Engineering team plays a crucial role in designing and developing secure, performant applications while fostering a culture of collaboration and continuous learning. lastminute.com values personal growth and offers a flexible working environment, making it an attractive workplace for skilled software engineers.

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