Customer Care Claims Specialist - German Speaking - Remote

Overview

The Customer Care Claims Specialist will be responsible for handling customer complaints and requests efficiently while ensuring a high level of customer satisfaction.

In Short

• Investigate and resolve customer complaints through various channels.
• Keep customers informed about the status of their queries.
• Provide feedback on customer interactions.
• Navigate the website and travel booking systems effectively.
• Represent the company’s values in all interactions.

Requirements

• Native or good knowledge of German and Spanish (speaking and writing).
• Outstanding communication skills.
• Experience in customer service is preferred.
• Quick learner with a can-do attitude.
• Able to work to tight deadlines.
• Experience with travel-specific tools like GDS Sabre and/or Amadeus is desirable.

Benefits

• Opportunity to work in a dynamic travel tech environment.
• Engagement with an international team.
• Focus on inclusion and diversity in the workplace.