Cloud Support Engineer I - Remote

Overview

The Cloud Support Engineer I will be the first point of contact for customers, responsible for resolving incoming support requests and ensuring customer satisfaction through effective communication and technical troubleshooting.

In Short

• Be the first point of contact for technical support questions.
• Troubleshoot OS, hardware, and Lambda Stack issues.
• Accurately triage and escalate tickets.
• Assist with initial incident response and identify patterns.
• Document solutions for common problems.
• Provide feedback on technical issues faced by customers.
• Collaborate with peers in a customer-first team environment.

Requirements

• Working knowledge of Linux, preferably Ubuntu.
• Excellent written and oral communication skills.
• Ability to thrive in a fast-paced environment.
• Detail-oriented and committed to accuracy.
• Team player who values collaboration.
• Customer-first mindset with empathy.
• Familiarity with GPU hardware or workloads.

Benefits

• Generous cash & equity compensation.
• Health, dental, and vision coverage.
• Wellness and Commuter stipends.
• 401k Plan with 2% company match.
• Flexible Paid Time Off Plan.