Super Intelligence HPC Support Engineer - Remote

Overview

As a Super Intelligence HPC Support Engineer, you’ll be part of a specialized team dedicated to Lambda’s most strategic and complex customers — organizations operating hyperscale GPU clusters and pushing the boundaries of AI/ML at unprecedented scale.

In Short

• Act as the primary technical point of escalation for Super Intelligence customers running hyperscale GPU clusters.
• Lead incident response for complex issues, ensuring rapid triage, clear communication, and timely resolution.
• Proactively identify risks in large environments and drive preventative improvements.
• Partner closely with Lambda Engineering and Product teams.
• Contribute to runbooks, best practices, and operational guides.
• Train and mentor other support engineers.
• Participate in a rotating on-call schedule.

Requirements

• 7+ years of experience in HPC or cloud support engineering.
• Proven experience managing large-scale Linux clusters.
• Deep expertise in orchestration tools such as Kubernetes and/or Slurm.
• Strong knowledge of GPU technologies.
• Skilled in high-throughput networking and cluster storage solutions.
• Familiarity with monitoring/logging platforms.
• Experience leading incident management.
• Ability to balance deep technical troubleshooting with clear communication.

Benefits

• Generous cash & equity compensation.
• Health, dental, and vision coverage for you and your dependents.
• Wellness and Commuter stipends for select roles.
• 401k Plan with 2% company match (USA employees).
• Flexible Paid Time Off Plan.