Customer Service Representative / Admin Assistant - Remote

Overview

Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business.

In Short

• Respond promptly to customer inquiries via email, phone, and chat.
• Process orders, returns, and refunds in accordance with company policies.
• Assist in maintaining customer records and databases.
• Coordinate with different departments to resolve customer issues.
• Perform administrative tasks such as scheduling and data entry.
• Support management in preparing reports and analyzing feedback.
• Experience supporting remote teams or in an international company is a plus.
• Familiarity with CRM or project management tools is nice to have.
• Basic knowledge of workflow automation or process documentation is beneficial.

Requirements

• Strong communication skills.
• Ability to manage multiple tasks efficiently.
• Attention to detail.
• Proficiency in relevant software tools.

Benefits

• Flexible schedule.
• Negotiable salary based on experience.
• Opportunity to work in a dynamic team environment.