Customer Service Specialist / CSR - Remote

Overview

The Customer Service Specialist II is responsible for managing buyer messages, product reviews, negative feedback remediation, and return and refund coordination for client accounts, ensuring a positive buyer experience on the Amazon platform.

In Short

• Independently manage buyer-seller messaging across assigned client accounts.
• Own end-to-end negative feedback and product review remediation workflows.
• Coordinate return and refund decisions with brand management.
• Synthesize trends and communicate them to relevant teams.
• Identify and route buyer complaints related to FBA issues.
• Utilize escalation paths for complex buyer-seller disputes.
• Act as a subject matter expert for Customer Service functions.
• Provide guidance to peers on casework.
• Stay current on Amazon policy changes through external resources.
• Maintain or exceed performance standards.

Requirements

• Experience in customer service, preferably in an e-commerce environment.
• Strong communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with Amazon's seller policies.
• Problem-solving skills and attention to detail.

Benefits

• Competitive hourly rate.
• Work remotely from anywhere in Serbia.
• Flexible working hours.
• Opportunity for professional development.
• Supportive team environment.