Customer Service Representative - Subject Matter Expert - Remote

Overview

The Customer Service Representative role at Kyndryl is designed for individuals looking to enter the IT field while providing exceptional customer support. This position allows you to learn and grow in a fast-paced environment, helping customers solve their technology-related issues.

In Short

• Join Kyndryl as a Customer Service Representative.
• Combine tech support with customer service skills.
• Learn about various job roles and technology platforms.
• Opportunity for certifications in Microsoft, Google, and more.
• Work in a diverse and inclusive environment.
• Engage in problem-solving and customer care.
• Flexible approach to meet customer needs.
• Develop analytical skills for technical issue resolution.
• Collaborate with back-office teams for escalations.
• Enjoy continuous personal and professional development.

Requirements

• Minimum 3 years experience in a service desk role.
• Understanding of ITIL best practices.
• Familiarity with IAM concepts.
• Knowledge of Azure and Active Directory.
• Experience with Service Now tool.
• Strong communication and customer satisfaction skills.
• Ability to manage time and handle multiple tasks.
• Proficiency in Microsoft Office tools.
• Analytical skills for resolving technical issues.
• Willingness to learn and adapt.

Benefits

• Access to industry-leading learning programs.
• Opportunities for certifications and career advancement.
• Diverse and inclusive workplace culture.
• Support for personal and family well-being.
• Engagement in community volunteering and giving.
• Resources for continuous personal development.
• Work alongside experienced mentors.
• Chance to innovate and build new capabilities.
• Flexible work environment.
• Empowerment to drive your own career path.