Business Analyst - Remote

Overview

We are seeking a Business Analyst with expertise in Creatio to support the implementation, customization, and optimization of Creatio’s CRM and BPM capabilities. The ideal candidate will bridge the gap between business needs and technical execution by analyzing processes, gathering requirements, and supporting low-code development projects.

In Short

• Collaborate with stakeholders to gather and document business and functional requirements.
• Analyze and model business processes; recommend improvements using Creatio’s tools.
• Configure and customize Creatio applications using low-code/no-code tools.
• Support full project lifecycle from requirements through testing and deployment.
• Develop user stories, acceptance criteria, and test cases.
• Work closely with developers, QA, and solution architects to ensure alignment.
• Conduct UAT sessions and end-user training.
• Maintain system documentation and knowledge base articles.

Requirements

• 2+ years of experience as a Business Analyst, preferably in CRM or BPM systems.
• 1+ year hands-on experience with Creatio platform.
• Strong understanding of business process management (BPMN), CRM principles, and workflow automation.
• Experience in eliciting requirements, writing specifications, and facilitating workshops.
• Familiarity with Agile/Scrum methodologies and project management practices.
• Basic understanding of low-code development and Creatio's no-code configuration tools.
• Strong analytical, communication, and problem-solving skills.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

Benefits

• Office or remote — it's up to you: you can work from anywhere, and we will arrange your workplace.
• Remote onboarding.
• Performance bonuses for everyone.
• We train employees with the opportunity to learn through the company’s library and internal resources.
• Health and life insurance.
• Wellbeing program and corporate psychologist.
• Reimbursement of expenses for Kyivstar mobile communication.