Collections Floor Supervisor - Remote

Overview

Kueski is on a mission to improve the financial lives of people in Mexico, being a leading platform for buy now, pay later (BNPL) and online consumer credit in Latin America.

In Short

• Lead the team to achieve departmental and individual goals.
• Support the Collections team on the floor.
• Ensure proper communication of incidents and resolution of issues.
• Be available online to assist Customer Representatives (CPs).
• Monitor and audit interactions for continuous improvement.
• Provide feedback on productivity and motivation.
• Focus on achieving operational objectives.
• Foster a culture of collaboration and impact.
• Encourage good practices within the team.
• Maintain customer satisfaction levels.

Requirements

• Experience in customer service management.
• Strong communication skills.
• Ability to resolve problems effectively.
• Experience in performance monitoring.
• Leadership skills.
• Ability to work in a fast-paced environment.
• Knowledge of customer service protocols.
• Experience in auditing interactions.
• Motivational skills.
• Team-oriented mindset.

Benefits

• Innovative work culture.
• Diverse and inclusive environment.
• Recognition as a top BNPL platform.
• Opportunities for professional growth.
• Supportive team atmosphere.
• Focus on employee well-being.
• Engagement in ethical business practices.
• Recognition for female talent.
• Competitive compensation.
• Access to training and development programs.