L2 Onsite IT Support / Desktop Support - Remote

Overview

The L2 Onsite IT Support/Desktop Support role involves providing technical support for hardware, software, and connectivity issues primarily onsite in Frechen, Germany, with some flexibility for remote work.

In Short

• Provide onsite technical support for IT issues.
• Handle tickets via ServiceNow.
• Install, move, add, and change IT equipment.
• Troubleshoot networking and connectivity issues.
• Manage user accounts and access controls.
• Coordinate hardware refreshes and backups.
• Ensure compliance with IT security policies.
• Maintain documentation and knowledge base.
• Assist in project support and deployments.
• Provide end-user training on IT tools.

Requirements

• Experience in IT support roles (L1/L2).
• Proficient in German and English.
• Knowledge of ServiceNow or similar ticketing systems.
• Understanding of networking concepts (LAN/WAN, VPN).
• Ability to troubleshoot hardware and software issues.
• Experience with user account management and security.
• Strong documentation skills.
• Ability to provide training to end-users.
• Experience in asset management.
• Willingness to travel occasionally.

Benefits

• Flexible work options (onsite with some remote).
• Opportunity to work in a multilingual environment.
• 12-month contract duration.
• Exposure to various IT projects.
• Professional development opportunities.