Customer Service Representative - Tier 1 - Remote

Overview

We are seeking a Customer Service Representative to support our call center operations by providing exceptional service to clients and government personnel. The ideal candidate will handle inbound and outbound calls, respond to inquiries with professionalism, and accurately document interactions in accordance with established procedures.

In Short

• Handle inbound and outbound calls in a call center environment.
• Provide excellent customer service.
• Log and update all customer interactions.
• Assist inspectors with profile discrepancies and scheduling.
• Reset passwords and assist with account access issues.
• Research and resolve customer inquiries.
• Escalate unresolved issues to higher-level support.
• Document trends in customer inquiries.
• Stay up-to-date with system changes and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent (GED) required.
• Must be a U.S. citizen eligible for a security clearance.
• Experience in I.T./Helpdesk call centers preferred.
• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.

Benefits

• Equal opportunity employer.
• Commitment to a harassment-free workplace.
• Accommodations available for applicants with disabilities.