Customer Service Representative 1 - Remote

Overview

The Customer Service Representative 1 (H) at the University of Miami is responsible for addressing a variety of inquiries, complaints, and requests for information or service through multiple communication channels.

In Short

• Handles customer inquiries and complaints via face-to-face, email, fax, telephone, and mail.
• Researches and resolves routine problems.
• Maintains records of customer interactions and resolutions.
• Escalates unresolved grievances to department leadership.
• Processes confidential information with discretion.
• Adheres to university policies and procedures.
• Communicates solutions effectively to customers.
• Works flexible hours including evenings and weekends as necessary.
• Proficient in Microsoft Office software.
• Minimum 1 year of relevant experience required.

Requirements

• High School Diploma or equivalent.
• Effective oral and written communication skills.
• Ability to analyze and solve problems.
• Experience in customer service preferred.
• Ability to handle confidential information.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical and dental.
• Tuition remission for employees.
• Opportunity to work in a diverse academic and healthcare community.
• Engagement in leading-edge patient care and research.