Customer Service Representative - Remote

Overview

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates.

In Short

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers
• Document issues in Confluence
• Visit court dockets for information on case filing
• Perform other job-related duties as assigned

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology Driven; Experience using Microsoft Outlook, Excel, Word, PDF Editor preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information and investigate issues
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in stressful situations
• Ability to anticipate issues and circumvent them
• Typing speed of at least 55 wpm

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance