Remote Otter LogoRemoteOtter

Dynamics 365 Support Consultant - Remote

Posted 1 week ago
Software Development
Full Time
Australia

Overview

Our Enterprise Technology Advisory team combines expertise in intelligent automation, data engineering, and software integration to help our clients align their technology capabilities with strategic and operational goals. Leveraging KPMG’s extensive national and global resources, we take a multidisciplinary approach to unlock the potential of both existing and new technology investments.

We are seeking a proactive and technically skilled Dynamics 365 Support Consultant to join our Community Care Customer Success team. This role will focus on providing post-implementation support, troubleshooting, and enhancement of Community Care solutions, with a strong emphasis on integrations with Azure, DocuSign, Twilio, and Document Core Pack. The ideal candidate will have a solid understanding of Dynamics 365 CE/CRM, experience with third-party integrations, and a customer-centric approach to support.

In Short

  • Provide day-to-day support for Community Care users, resolving issues and answering queries.
  • Troubleshoot and resolve integration issues related to Azure Logic Apps, and Third-Party apps.
  • Collaborate with functional consultants, developers, and business stakeholders to ensure seamless system performance.
  • Monitor system health and performance, proactively identifying and addressing potential issues.
  • Assist in testing and deploying updates, patches, and new features.
  • Document support processes, known issues, and resolutions in a knowledge base.
  • Train end-users on best practices and new functionalities.
  • Participate in continuous improvement initiatives to enhance system usability and performance.

Requirements

  • Proficiency in Dynamics 365 CE Sales, Customer Service and Field service modules and out of the box functionalities.
  • Experience with Power platform suite Including PowerApps, SharePoint and Azure capabilities.
  • Experience with third party tools such as Document Core pack (DCP), Twilio and DocuSign etc.
  • Exhibit strong verbal and written communication skills to interact with clients and team members clearly and professionally.
  • Analyse and diagnose issues systematically, providing innovative and practical solutions.
  • Escalate complex problems to senior team members while ensuring proper follow-up.
  • Work closely with the customer support team to share knowledge and improve service delivery.
  • Display strong organisational skills and attention to detail in managing tasks and priorities.

Benefits

  • KPMG offers flexible hours and locations.
  • Generous paid parental leave and career breaks.
  • Retail discounts and health and wellbeing initiatives.
  • Learning and growth opportunities.
  • Salary packaging options and more.
KPMG Australia logo

KPMG Australia

KPMG Australia is a leading professional services firm that operates on a national scale, specializing in providing innovative solutions in immigration, taxation, and global mobility. The firm is dedicated to helping businesses navigate complex cross-border challenges while fostering a collaborative environment among its skilled professionals. KPMG values diversity of thought and experience, believing it enhances relationships and delivers significant benefits to clients and communities. The company promotes a flexible work culture, offering various perks and opportunities for personal and professional growth, ensuring that its employees can thrive in an inclusive and equitable workplace.

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