Remote Otter LogoRemoteOtter

Junior Customer Support Manager - France and Italy - Remote

Posted 2 weeks ago
Customer Service
Full Time
Germany

Overview

This role is perfect for individuals who love interacting with people and finding solutions to their problems, ensuring a smooth experience for customers in a fast-paced international team.

In Short

  • Handle customer inquiries via email and phone efficiently.
  • Provide customers with replacement orders, refunds, or general assistance.
  • Monitor and analyze customer reviews across different channels.
  • Communicate with the warehouse to resolve customer-related issues.
  • Collaborate with internal teams to improve customer satisfaction.

Requirements

  • Degree or relevant training in a related field (beneficial but not mandatory).
  • Experience in customer support or a similar role (a plus but not required).
  • Fluency in French, Italian, and English.
  • Located in Berlin or open to remote work.
  • Proficient in customer support tools and software.
  • Structured and solution-oriented work style.
  • Proactive mindset and strong customer orientation.
  • Ability to multitask and prioritize in a dynamic environment.

Benefits

  • Diverse team ready to be enriched and inspired by your ideas.
  • Extensive onboardings to prepare for various tasks.
  • Flexible working hours and home office options for a good work-life balance.
  • Modern office in Berlin Schöneberg, covered public transport costs.
  • Fitness cooperations with Urban Sports Club or FitX.
  • Windows laptop or MacBook for optimum performance.
  • Well-equipped office kitchen with fresh fruit and snacks.
  • 20% discount in the KoRo online store.
  • Regular team events and company parties.
KoRo Handels logo

KoRo Handels

KoRo Handels GmbH is a dynamic and innovative company specializing in the food retail sector, particularly focusing on healthy snacks and food products. With a commitment to quality and customer satisfaction, KoRo aims to revolutionize the way consumers access and enjoy food. The company fosters a creative and collaborative work environment, encouraging employees to contribute their ideas and expertise to build the future of food retailing. Located in Berlin, KoRo offers flexible working arrangements, modern office facilities, and a range of employee benefits, including discounts on products and fitness partnerships.

Share This Job!

Save This Job!

Similar Jobs:

everii Group logo

Junior Customer Support Manager - Remote

everii Group

1 week ago

Germany
Full-time
Customer Service
Talent Sam logo

Senior Customer Support Manager - Remote

Talent Sam

2 weeks ago

The Senior Customer Support Manager leads a team to ensure exceptional service and satisfaction for high-profile homeowners.

Worldwide
Full-time
Customer Service

Junction

Customer Support Manager - Remote

Junction

5 days ago

Join Junction as a Customer Support Manager to lead frontline support and enhance customer experience in healthcare technology.

Worldwide
Full-time
Customer Service
$117,146 - $133,371/year
Keyapp.top logo

Customer Support Manager - Remote

Keyapp.top

6 days ago

Keyapp is seeking a Customer Support Manager to assist clients with platform operations and promote their products.

Ukraine
Full-time
Customer Service
500 - 700€ + 160€/month

Runwise

Customer Support Manager - Remote

Runwise

6 days ago

Join Runwise as a Customer Support Manager to help clients optimize their heating systems for energy efficiency.

Worldwide
Full-time
Customer Service
$60,000 - $80,000/year