Junior Customer Support Manager - France and Italy - Remote

Overview

This role is perfect for individuals who love interacting with people and finding solutions to their problems, ensuring a smooth experience for customers in a fast-paced international team.

In Short

• Handle customer inquiries via email and phone efficiently.
• Provide customers with replacement orders, refunds, or general assistance.
• Monitor and analyze customer reviews across different channels.
• Communicate with the warehouse to resolve customer-related issues.
• Collaborate with internal teams to improve customer satisfaction.

Requirements

• Degree or relevant training in a related field (beneficial but not mandatory).
• Experience in customer support or a similar role (a plus but not required).
• Fluency in French, Italian, and English.
• Located in Berlin or open to remote work.
• Proficient in customer support tools and software.
• Structured and solution-oriented work style.
• Proactive mindset and strong customer orientation.
• Ability to multitask and prioritize in a dynamic environment.

Benefits

• Diverse team ready to be enriched and inspired by your ideas.
• Extensive onboardings to prepare for various tasks.
• Flexible working hours and home office options for a good work-life balance.
• Modern office in Berlin Schöneberg, covered public transport costs.
• Fitness cooperations with Urban Sports Club or FitX.
• Windows laptop or MacBook for optimum performance.
• Well-equipped office kitchen with fresh fruit and snacks.
• 20% discount in the KoRo online store.
• Regular team events and company parties.