Senior Technical Support Specialist - Remote

Overview

The Senior Technical Support Specialist is a key technical resource primarily responsible for providing expert-level support to crane operations across North America, requiring advanced technical expertise in electrical systems and troubleshooting of complex crane configurations.

In Short

• Provide advanced technical support through remote and on-site consultation.
• Deliver training sessions to enhance technical capabilities.
• Resolve complex design and operational challenges.
• Act as a technical resource throughout project life cycles.
• Coordinate on-site technical collaboration.
• Manage post-commissioning tasks related to system integration.
• Provide field support during installation and startup phases.
• Collaborate with warranty teams for technical troubleshooting.
• Conduct advanced technical training sessions.
• Maintain subject matter expertise on new products.

Requirements

• Associate degree in Industrial/Electrical/Mechanical/Technology or related field preferred.
• Minimum five years experience in electrical troubleshooting and mechanical repair.
• Prior experience with cranes is preferred.
• Good written and verbal communication skills.
• Must be willing to work off the ground and lift heavy weights.

Benefits

• Medical Plan, Dental, Vision.
• 401k plan with a match from day one.
• 2-4 weeks of vacation based on years of service.
• 5 days of Sick Leave per year.
• 10 paid holidays per year.