Junior Account Manager - Automotive - Remote

Overview

Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment.

In Short

• As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.
• Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters.
• Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact.
• Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals.
• Collaborate closely with all stakeholders to orchestrate effective training sessions for clients and sales representatives.
• Prepare and deliver comprehensive reports to clients, offering insights and influencing action.
• Participate in quarterly reviews with dealer groups to address concerns and explore opportunities for improvement.
• Provide exceptional customer service to all stakeholders, addressing inquiries and proactively resolving issues.
• Demonstrate a deep understanding of clients' unique challenges and propose innovative solutions.
• Display a passion for process improvement and recommend actionable solutions to enhance product performance.

Requirements

• Strong communication skills
• Experience in client management or customer success
• Ability to coordinate projects effectively
• Passion for e-commerce
• Experience in training and onboarding processes
• Analytical skills for reporting and insights
• Problem-solving skills for client challenges
• Proactive approach to customer service
• Ability to work in a fast-paced environment
• Familiarity with tech setup and integration

Benefits

• Competitive salary with commission opportunities
• Dynamic work environment
• Opportunities for professional growth
• Supportive team culture
• Access to innovative technology solutions