EUC Support Specialist - GPC Asia Pacific - Remote

Overview

A rare and exciting opportunity exists to join the GPC Asia Pacific Business Systems team as an EUC Support Specialist. This hands-on role is critical to ensuring that IT technology within the organisation is supported efficiently and effectively.

In Short

• Deliver high-level technical support and service management for EUC devices and applications.
• Manage end-to-end lifecycle of EUC assets including deployment and troubleshooting.
• Utilize core support tools like ServiceNow and Microsoft Intune.
• Support and maintain Office 365 applications and cloud-based solutions.
• Coordinate with Technical Operations Leads and Project Managers.
• Monitor and improve service delivery and customer satisfaction metrics.
• Strong customer service orientation is required.
• Advanced troubleshooting skills across multi-platform environments.
• Experience in IT Service Management principles.
• Collaborative mindset to work across technology domains.

Requirements

• Graduate diploma in Information Technology or equivalent.
• 5 years of experience in End-User Computing roles.
• Proficient in endpoint management and mobile device management tools.
• In-depth understanding of Active Directory administration.
• Ability to prioritize and manage multiple workstreams efficiently.
• Experience supporting collaboration tools in the Microsoft 365 ecosystem.
• Proven ability to work autonomously.
• Strong values-based foundations.

Benefits

• Part of a global organisation.
• Attractive product discounts across all GPC AP businesses.
• Strong rewards & recognition programs.
• Access to GPC's exciting employee platform.
• A supportive team environment.
• Employee Assistance Program for team members and their families.
• Innovation and forward moving are a reality.