Director of Research Operations - Remote

Posted 8 weeks ago

Project Management

Full Time

NY, USA

Overview

The Director of Research Operations is core to Knit’s success by building, implementing, and optimizing the research workflow to deliver consistent, high-quality data.

In Short

Lead programming, fieldwork, and QA teams.
Optimize research workflows for high-quality data.
Drive product innovation and AI adoption.
Collaborate across teams for new research capabilities.
Ensure exceptional customer experiences.
Participate in company-wide decision-making.
Manage operational processes and team performance.
Support new business opportunities through research.
Implement automation in research processes.
Oversee direct reports in the research operations team.

Requirements

Minimum of 10 years in insights and market research.
Experience in building and scaling sampling operations.
Deep experience with survey programming tools.
Cross-functional leadership experience.
Strong automation and productization skills.
Effective people operations leadership.

Benefits

Competitive salary and equity options.
Healthcare coverage (medical, dental, vision).
401(k) with company match.
Flexible time-off and hybrid working model.
Company laptop and onboarding technology stipend.

Knit

Knit is a Researcher-Driven AI Platform that empowers researchers to conduct agency-quality quantitative and qualitative research at do-it-yourself costs and speed. By leveraging its innovative platform, brands such as NASCAR, JBL, and Mars can automate their consumer research processes, enabling them to gain quicker and more comprehensive insights into their audiences. With a global team located across the US and India, Knit promotes a hybrid working model and is committed to delivering exceptional customer experiences through optimized research operations.

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