Principal Customer Strategist - Remote

Overview

The Principal Customer Strategist at Knak will partner with enterprise customers and internal teams to deliver strategic engagements that drive measurable value, focusing on customer success and organizational leadership.

In Short

• Build and own strategic roadmaps for high-value enterprise customers.
• Implement quarterly business reviews and adoption plans.
• Support onboarding and customer milestones.
• Maintain high retention metrics through proactive engagement.
• Define vision and best practices for enterprise account strategy.
• Provide monthly executive updates on customer health.
• Launch internal enablement initiatives across teams.
• Influence GTM initiatives and product launches.
• Proven track record in strategic customer success.
• Strong cross-functional leadership skills.

Requirements

• Expertise in developing long-term success plans for complex organizations.
• Operational excellence mindset with ability to standardize processes.
• Experience in platform adoption metrics and risk management.
• SaaS industry experience, ideally in marketing technology.
• Familiarity with integration planning and compliance requirements.

Benefits

• Competitive salaries and equity in the company.
• Great benefits and paid vacation.
• Life leave days and team lunches.
• Commitment to career growth.
• Recognition as one of Ottawa's Best Places to Work 2024.