IT Support Technician - Remote

Overview

The IT Support Technician at Kishmish provides IT management and support for small to medium-sized businesses, focusing on both remote and onsite service.

In Short

• Provide IT support via phone, email, and in person.
• Manage multiple service tickets simultaneously.
• Support cloud services, servers, and software applications.
• Help clients install, repair, and maintain equipment.
• Build relationships with customers and provide troubleshooting assistance.
• Work in a fast-paced environment.
• Familiarity with Microsoft products and network protocols required.
• Valid driver's license is necessary.
• 2-5 years of IT support experience preferred.
• Benefits include 401k, dental, life, medical, and vision.

Requirements

• Strong problem-solving skills.
• Ability to learn new technologies.
• Experience with Microsoft desktops and server platforms.
• Knowledge of Office 365 management.
• Experience with network administration and troubleshooting.
• Ability to manage users in Active Directory.
• Experience with Group Policy Management.
• Ability to monitor and resolve system errors.
• Experience interfacing with hardware and software providers.
• Ability to prioritize customer needs.

Benefits

• 401k plan.
• Dental insurance.
• Life insurance.
• Medical insurance.
• Vision insurance.
• Relaxed office culture.
• Flexible working hours.
• Free coffee and occasional pizza parties.
• Opportunity to work from home when possible.