Senior VIP Account Manager - Remote

Overview

As a Senior VIP Account Manager, you will play a crucial role in supporting, growing, and retaining our most important players, ensuring they have an outstanding experience throughout their lifecycle.

In Short

• Establish and nurture relationships with a large group of VIP players.
• Build and maintain detailed player profiles for your assigned VIPs.
• Monitor targets and KPIs to ensure they are achieved.
• Evaluate and monitor VIP players to maximize lifetime value.
• Analyze VIP data to identify trends and opportunities.
• Maintain proactive communication with VIPs via various channels.
• Coordinate in-house and outsourced agents for 24/7 VIP support.
• Survey VIP opinions to improve user experience.
• Collaborate with other departments to develop engaging features for VIPs.
• Identify and address player concerns professionally.

Requirements

• Minimum 2 years of experience in I-Gaming or related fields.
• Exceptional interpersonal skills for engaging with VIPs.
• Proactive and driven to enhance the VIP value proposition.
• Excellent verbal and written English skills.
• Strong understanding of client outreach and engagement tactics.
• Analytical skills to forecast VIP behavior patterns.
• Experience in reporting and drawing actionable conclusions.
• Creative talent for event planning.
• Passion for conflict resolution and problem-solving.
• Familiarity with CRM platforms.

Benefits

• Opportunity to make an impact in the elite VIP program.
• Work with a global team of professionals.
• Engage with a diverse range of players and games.
• Remote working flexibility.
• Collaborative team environment.