Revenue Operations - CRM Specialist (Salesforce) - Remote

Overview

Keywords Studios is an international creative and technology services provider for the global video games and entertainment industries. Our Create division specializes in delivering top-tier art, game development, and audio services. We collaborate with major industry players to push the boundaries of creativity and innovation.

In Short

• Administer and maintain Salesforce instance including user setup and permissions.
• Collaborate with external Salesforce development team.
• Provide support to internal stakeholders across various departments.
• Build and maintain Salesforce reports and dashboards.
• Leverage tools for data analysis and debugging.
• Conduct regular data audits and maintain data integrity.
• Identify opportunities for CRM improvement and implement enhancements.
• Create documentation on processes and system configuration.
• Partner with RevOps leadership on strategic projects.
• Analyze business data and provide insights using Salesforce and Excel.

Requirements

• Experience as a Salesforce Admin/Specialist.
• Strong understanding of Salesforce functionalities.
• Ability to work in a fast-paced environment.
• Excellent collaboration and communication skills.
• Proficient in data analysis and reporting tools.
• Experience with agile methodologies.
• Detail-oriented with strong problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Familiarity with Excel functions like pivot tables and VLOOKUP.
• Certification in Salesforce is preferred.

Benefits

• Opportunity to work with a global team.
• Engaging and collaborative work culture.
• Professional development opportunities.
• Access to the latest tools and technologies.
• Flexible work environment.