Business Development Manager - Remote

Overview

We’re looking for a proactive and detail-oriented Business Development Manager to support our Client Engagement team. In this role, you’ll work closely with different stakeholders to ensure our clients have an outstanding experience, while helping drive retention and growth across accounts.

In Short

• Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience
• Coordinate and schedule client meetings, check-ins, and follow-ups
• Collect and summarize client performance data, feedback, and usage trends
• Track client inquiries and collaborate with internal teams to resolve issues efficiently
• Help maintain strong client relationships through consistent communication
• Monitor key metrics to identify risks and opportunities
• Support renewal processes with relevant data and documentation
• Identify clients suitable for testimonials or case studies in collaboration with marketing
• Assist onboarding and implementation teams to ensure smooth client transitions
• Gather and share client feedback to improve products and services
• Contribute to internal documentation and reporting for continuous improvement

Requirements

• Proactive and detail-oriented
• Strong relationship-building skills
• Ability to work cross-functionally
• Experience in client engagement and account management
• Strong problem-solving skills
• Excellent communication skills
• Ability to analyze data and identify trends
• Experience in a fast-paced environment
• Ability to track and monitor key metrics
• Familiarity with documentation and reporting processes

Benefits

• Opportunity to work in a dynamic team
• Chance to drive client satisfaction and retention
• Collaborative work environment
• Opportunity for professional growth
• Engagement with various internal teams