Architecte de solutions - Remote

Overview

Helpshift, a studio of Keywords Studios, bridges the gap between traditional customer service channels and a growing base of consumers who prefer messaging as their primary mode of communication. With Helpshift's AI-powered customer service platform, businesses can resolve issues more efficiently, increasing customer satisfaction. Major companies like Supercell and Rovio use Helpshift to provide customer support primarily through messaging. We are looking for an ambitious, experienced, motivated, and solution-oriented individual to join our dynamic, cutting-edge development and professional services team.

In Short

• Develop Infrastructure as Code (IaC) using Terraform, CDK, or Pulumi.
• Create CI/CD processes for cloud deployments.
• Develop custom automation (Lambda functions/Azure functions).
• Proficient in programming languages (Python, JavaScript, Bash, PowerShell, C#).
• Manage code repositories and conduct peer code reviews.
• Maintain code hygiene and write test matrices for solutions.
• Mentor and train implementation engineers.
• Contribute to feasibility demonstrations for strategic clients.
• Collaborate with clients to design, build, and deploy complex integrations.
• Occasional travel to client sites or other offices (up to 25%).

Requirements

• Experience in developing IaC.
• Strong knowledge of CI/CD processes.
• Proficiency in multiple programming languages.
• Ability to manage multiple tasks and projects simultaneously.
• Experience in client collaboration and integration.
• Strong analytical skills for auditing existing implementations.
• Ability to establish strategic partnerships.
• Excellent time management skills.
• Experience in mentoring and training.
• Willingness to travel occasionally.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to work with major brands.
• Collaborative team culture.
• Professional development opportunities.
• Flexible working arrangements.