Customer Success Manager - Enterprise (Spanish / English speaking) - Remote

Overview

The Customer Success Manager will manage a portfolio of accounts to drive customer retention and maximize value, ensuring customers become long-term advocates for Keyloop.

In Short

• Champion customer success across assigned accounts.
• Deliver business impact and innovation by understanding customer challenges.
• Build and nurture relationships with senior executives.
• Work with Sales to develop growth and retention plans.
• Foster strong customer relationships to enhance satisfaction.
• Establish trusted advisor relationships with clients.
• Advocate for customer needs across departments.
• Maintain understanding of Keyloop’s products and services.
• Travel to customer sites as required.
• Accountable for Customer Success Plans and associated goals.

Requirements

• 3+ years of Customer Success Management experience.
• Experience with Cloud Based Enterprise Software is a plus.
• Ability to work independently and in teams.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of business processes.
• Willingness to travel.
• Native or business level in Spanish.
• Good level of English.

Benefits

• Opportunity to work in a cutting-edge technology environment.
• Be part of a team driving digital transformation in the automotive industry.
• Engage with diverse clients and build strategic relationships.
• Contribute to customer success and satisfaction.
• Professional growth within the Customer Success organization.