ARM Patient Care Representative - Remote

Overview

The ARM Patient Care Representative will serve as the trusted voice of healthcare clients, guiding patients through billing questions and assisting with payments in a hybrid/remote work environment.

In Short

• Deliver exceptional service to patients via inbound and outbound calls.
• Resolve issues efficiently with strong problem-solving skills.
• Navigate multiple medical and internal systems.
• Maintain clear documentation of all interactions.
• Foster trust and teamwork with patients and colleagues.

Requirements

• Strong written and verbal communication skills.
• Ability to multitask across multiple systems.
• Experience with medical billing systems like Epic and Cerner.
• Proficiency in Microsoft Office.
• Positive attitude and drive to succeed.
• Prior remote-work experience.
• Ability to pass ACA certification tests.
• Spanish-speaking skills are a plus.

Benefits

• Work for a company recognized as a Best Places to Work for 18 years.
• Supportive and compassionate work culture.
• Opportunity for professional growth and development.