Tier III Technical Support Specialist - Remote

Overview

KeenLogic is seeking to hire a Tier III Technical Support Specialist. This is a full-time position offering Fortune 500-level benefits, including health, dental, vision, PTO, 401k, and life insurance. This is a hybrid role based in Washington, D.C.

In Short

• Provide high-level technical support to executive staff.
• Deliver on-site support for mobile devices, hardware installations, and software troubleshooting.
• Assist with installation and configuration of House-supported applications.
• Act as an escalation point for advanced technical issues.
• Maintain and expand a knowledge base for software and hardware tools.
• Use PowerShell for automation tasks.
• Support remote connectivity and client access.
• Perform data migration tasks ensuring security and integrity.
• Collaborate with cross-functional teams.
• Adapt in a fast-paced, customer-focused environment.

Requirements

• 5+ years of advanced-level support experience with various operating systems.
• 3+ years of experience with remote access software and VPN support.
• Physical requirement: Ability to lift up to 50 pounds of equipment.
• U.S. Citizen.
• CompTIA certifications preferred.

Benefits

• Fortune 500-level benefits including health, dental, and vision.
• PTO and 401k options.
• Potential for contract extension.