Tier I HelpDesk Representative - Remote

Overview

The Tier I Service Desk Representative will provide IT support to House office staff located in Washington, D.C. and nationwide district offices, operating within a Call Center environment.

In Short

• Full-time position with hybrid work model (50% onsite, 50% remote).
• Support installation and use of various software and systems.
• Handle basic customer issues and troubleshooting.
• Work in a fast-paced environment with rotating shifts.
• Provide support via phone, live chat, and onsite visits.
• Assist with mobile device support for iOS and Android.
• Maintain a knowledge base of supported software.
• Deliver high-quality customer service on support calls.
• Required qualifications include U.S. citizenship and relevant IT experience.
• Benefits include health, dental, vision, and retirement plans.

Requirements

• 1+ years supporting macOS and remote access tools.
• 3+ years in IT call center environments.
• 5+ years using incident management systems.
• Intermediate knowledge of Windows, macOS, iOS, and Android.
• Excellent customer service and communication skills.

Benefits

• Comprehensive health insurance.
• Dental and vision coverage.
• Paid time off (PTO).
• 401k retirement plan.
• Life insurance coverage.