Consultant - Jira Service Management Engineer - Remote

Overview

As a Jira Service Management Engineer, you will lead the migration, configuration, and stabilization of Atlassian Jira Service Management (JSM) in a fast-paced enterprise environment.

In Short

• Lead end-to-end migration of legacy service desk tools into Atlassian Jira Service Management.
• Design and configure scalable workflows, automation, SLAs, portals, and request types aligned to ITSM needs.
• Build clean, maintainable integrations via REST APIs and scripting for Jira Cloud.
• Support rollout, training, and platform adoption across IT and business functions.
• Collaborate on operational support models and establish usage best practices.
• Provide expert-level tier-3 support and make ongoing improvements based on feedback and performance data.
• Document system architecture, workflows, configurations, and guidance for future platform maturity.

Requirements

• 5+ years of experience administering and engineering Jira and Jira Service Management in cloud environments.
• Hands-on experience with ITSM tool migration, configuration, and rollout at enterprise scale.
• Strong skills with Jira automation, REST APIs, and scripting (e.g., Groovy, Python).
• Familiarity with ITIL frameworks and working knowledge of service desk operations.
• Ability to partner with IT teams to translate business needs into functional JSM solutions.
• Clear communication skills and a collaborative, proactive approach to problem-solving.

Benefits

• Salary range for this role can range between $130,000-$160,000 per year, commensurate with experience.
• Medical, dental, vision, and pharmaceutical plans.
• 401(k)
• 3 weeks of Paid Time Off, PLUS 8 paid company holidays and 2 flexible holidays for anything you want to celebrate!
• Work/life balance – we encourage our team to pursue other passions, get outside, and spend time with family.
• Opportunities to connect in person and remotely with a passionate, supportive team.