Customer Success Manager - Remote

Overview

Kalderos is seeking a Customer Success Manager to lead covered entity stakeholders through the adoption and production use of our drug discount and rebate products, ensuring customer satisfaction and growth.

In Short

• Recruit and support covered entities through onboarding and production operations.
• Proactive account monitoring and stakeholder engagement.
• Troubleshoot and solve issues with Kalderos solutions.
• Work with product, sales, and design teams as a subject matter expert.
• Identify opportunities for efficiency in execution activities.
• Keep stakeholders informed on new features and changes.
• Gather information for status updates and business reviews.
• Monitor success through key metrics and customer satisfaction surveys.
• Schedule and host meetings for updates and reviews.
• Solicit feedback and recommend system enhancements.

Requirements

• Bachelor’s degree in pharmacy, business, science, or related field.
• 5+ years of customer success or implementation experience.
• Strong project management skills.
• Proficiency with office suite applications.
• Track record as a strategic advisor to stakeholders.
• Excellent communication skills.
• Strong analytical skills for data interpretation.
• Ability to work independently and prioritize tasks.
• High standards for excellence and adherence to policies.

Benefits

• Medical, Dental, and Vision benefits.
• 401k with company match.
• Flexible PTO with a minimum of 10 days.
• Opportunities for growth.
• Mobile & Wifi Reimbursement.
• Commuter Reimbursement.
• Donation matching for charitable contributions.
• Travel reimbursement for healthcare services.
• Home office setup reimbursement for new employees.