Customer Success Manager - Remote

Overview

As a Customer Success Manager at Kalderos, you will ensure customers have a positive experience by providing excellent customer service, offering general support for their use of Kalderos’ applications, and facilitating process improvement efforts to enable Kalderos to scale effectively.

In Short

• Support customers through the customer lifecycle.
• Build strong, long-term relationships with customers.
• Serve as a product and industry ambassador.
• Develop strategic value plans for customers.
• Schedule and host meetings for status updates.
• Report and monitor success through key metrics.
• Evaluate risk management for each customer.
• Leverage complex data sets for insights.
• Own customer renewals and upsells.
• Provide insight and relay the voice of customers.

Requirements

• Bachelor’s degree in business, science, technology, or healthcare administration.
• 5+ years of experience in customer relationships.
• 3+ years in healthcare data management or similar SaaS products.
• 2+ years with Salesforce or equivalent CRM.
• Excellent organization and communication skills.
• Proven track record in managing customer renewals.
• Strong analytical skills for data interpretation.
• High level of proficiency with office suites.
• Experience with data analysis tools like Tableau or SQL.
• Strong project management skills.

Benefits

• Medical, Dental, and Vision benefits.
• 401k with company match.
• Flexible PTO with a 10 day minimum.
• Opportunity for growth.
• Mobile & Wifi Reimbursement.
• Commuter Reimbursement.
• Donation matching for charitable contributions.
• Travel reimbursement for healthcare services.
• Home office setup reimbursement.