Federal Student Aid Quality Assurance Specialist - Remote

Overview

The Federal Student Aid Quality Assurance Specialist supports the Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment.

In Short

• Conduct structured quality reviews of completed regulatory case files.
• Evaluate case determinations for accuracy and compliance.
• Identify material defects and documentation gaps.
• Provide constructive feedback to case analysts.
• Track and report quality trends and deficiencies.
• Participate in calibration sessions for quality scoring.
• Support development of quality checklists and guidance materials.
• Assist in root cause analysis and recommend corrective actions.
• Collaborate with supervisory staff for performance improvement.
• Contribute to monthly quality reporting and analysis.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 4 years of experience in regulatory case management or quality assurance.
• Experience in formal quality assurance or audit frameworks.
• Hands-on experience with CRM or case management systems.

Benefits

• Work in a remote environment.
• Full-time schedule with a standard workweek.
• Opportunity for professional development.
• Engagement in meaningful work supporting education.