Customer Marketing Manager - Retention & Advocacy - Remote

Overview

The Customer Marketing Manager at EverWell will focus on engaging existing customers through global marketing programs aimed at increasing product usage and retention.

In Short

• Engage existing customers to enhance product usage and retention.
• Manage global customer marketing programs.
• Work closely with cross-functional teams.
• Create educational campaigns and content.
• Build customer advocacy and manage reviews.
• Utilize data insights for program effectiveness.
• 5+ years of marketing experience required.
• Strong copywriting and communication skills needed.
• Experience with customer support models is desired.
• Full-time permanent position based in New Zealand.

Requirements

• 5+ years marketing experience in SaaS or technology.
• Exceptional onboarding and adoption campaign experience.
• Strong copywriting and communication skills.
• Customer-centric mindset.
• Strategic thinking abilities.
• Hands-on experience with CRM and customer management tools.
• Experience in lead funnel management.
• Ability to optimize existing processes and campaigns.

Benefits

• Work-life balance with additional annual leave.
• Flexible work-from-home options.
• High-spec home office setup provided.
• Professional development budget available.
• Annual wellness allowance.
• Inclusive recruitment process.
• Diversity valued within the company.