Remote Digital User Engagement Specialist

Overview

We are searching for a highly engaging and resourceful Digital User Engagement Specialist with native fluency in Swedish and professional proficiency in English, operating remotely to ensure excellent user satisfaction across digital services.

In Short

• Manage user inquiries from basic questions to advanced technical troubleshooting.
• Proactive customer management and identifying recurring issues.
• Handle sensitive matters such as account compromise and fraud prevention.
• Provide high-touch support specializing in complex digital content issues.
• Conduct detailed account investigations regarding billing and subscriptions.
• Use internal tools to diagnose and document technical issues.
• Uphold platform policies and assist with content review.
• Work autonomously in a remote environment while meeting performance standards.
• Possess strong verbal and written communication skills in Swedish and English.
• Interest in digital entertainment and consumer technology is a plus.

Requirements

• Native fluency in Swedish and professional proficiency in English.
• Experience in customer success, technical support, or content moderation.
• Strong analytical mindset and problem-solving skills.
• Reliable and highly organized.
• Comfortable with a structured full-time work schedule.
• Interest in digital media and technology.

Benefits

• Total flexibility with a full-time remote position.
• Direct impact on user satisfaction and safety.
• Intensive training to become a platform expert.
• Part of a closely-knit international team.