Customer Service Specialist - Content Writing - Remote

Overview

As a Customer Service Specialist, you will be responsible for writing templates, providing and acquiring detailed service information, marketing, responding to customer inquiries, and ensuring customer satisfaction through professionalism and expertise.

In Short

• Customer Service Specialist - Content Writing, Marketing, and Customer Care
• Monday-Friday 9am-5pm (EST) - small time variations may apply
• Home-Based/Remotely
• Salary $600 (NOT commission based)

Requirements

• English level - C1, native or near-native speakers
• French level - C1, native or near-native speakers
• Modern Computer/Laptop with fast, stable internet connection and quiet working environment
• Experience in Creative Writing, content writing, and financial vocabulary both in English and French
• Experience in Marketing and/or Sales
• Strong phone communication, presentation skills, and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in Word, Excel, Google Docs and Sheets, and Outlook
• Experience working with western companies (is a plus)

Benefits

• Work from home flexibility
• Opportunity to develop writing and marketing skills
• Collaborative work environment
• Training provided for new customer service agents