Remote Otter LogoRemoteOtter

Level 1 Technical Support Agent - Remote

Posted Yesterday
Customer Service
Full Time
Lebanon

Overview

We are seeking a motivated and detail-oriented Level 1 Technical Support Agent to join our customer support team. The successful candidate will be responsible for providing initial support for our open-banking software plugin, which is utilized by multiple banking clients. This role is pivotal in ensuring a seamless customer experience by efficiently managing, triaging, and resolving support tickets.

In Short

  • Serve as the first point of contact for all inbound customer support requests.
  • Perform initial analysis and categorization of support tickets.
  • Address and resolve basic customer inquiries and issues.
  • Skillfully assess incoming tickets for additional context.
  • Ensure thorough documentation before escalating tickets.
  • Maintain clear communication with customers about ticket status.
  • Perform routine administrative tasks on a web platform.
  • Actively learn the functionality of the open-banking software.
  • Contribute to the knowledge base by documenting common issues.

Requirements

  • Proven experience in customer support or technical support.
  • Exceptional command of the English language.
  • Strong analytical and problem-solving skills.
  • Ability to assess and triage issues logically.
  • Excellent interpersonal skills for communicating technical concepts.
  • A self-starter with the ability to work independently.
  • Experience using helpdesk/ticketing software.
  • Ability to follow detailed instructions for tasks.
  • A strong desire to learn and grow in the role.

Benefits

  • Opportunity for advancement to Level 2 support roles.
  • Engagement with cutting-edge open-banking technology.
  • Supportive team environment.
  • Continuous learning and professional development.
Jobs for Humanity logo

Jobs for Humanity

Jobs for Humanity is associated with Welo Data, a company that collaborates with technology firms to deliver high-quality, ethically sourced datasets that enhance AI models. With over 25 years of experience as a Welocalize brand, Welo Data connects a global community of over 500,000 AI training and domain experts, focusing on providing relevant, diverse, and scalable data solutions to drive innovation in the AI industry.

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