Remote Strategy and Implementation Manager

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Strategy Manager - REMOTE. In this role, you will serve as the primary client lead for effective platform launches, collaborating closely with clients and internal teams to ensure successful implementations. Your expertise will guide recommendations based on data and customer insights, optimizing client claims operations. You will play a critical role in product improvement through feedback gathering and in driving the growth of the software business.

In Short

• Develop deep expertise in SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact
• Use a consultative approach to identify customer pain points and goals
• Create and manage implementation plans including onboarding and training
• Identify opportunities for automation and post-launch optimization
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product recommendations

Requirements

• Bachelor’s degree in a business-related field
• 3–5+ years of experience in customer-facing or project management roles
• Strong understanding of how business strategy impacts operations
• Excellent written and verbal communication skills
• Highly organized and able to manage multiple priorities
• Experience working with cross-functional teams
• High emotional intelligence and action-oriented mindset
• Proficiency with productivity and collaboration tools (e.g., Microsoft Office, Google Suite)

Benefits

• Remote working environment with flexible PTO policy
• Mentorship programs and internal promotion opportunities
• Celebrations, in-person and remote events, and employee swag
• Comprehensive medical, dental, and vision insurance plans
• 401(k) with a 4% company match
• Employee Assistance Program for mental well-being support
• Flexible paid time off and recognized holidays