Sr. Manager, Service Support - Dedicated Drivers - Remote

Overview

This leadership role focuses on managing and enhancing the service support function for a critical logistics program that ensures life-saving medical devices are delivered securely and promptly.

In Short

• Lead, manage, and mentor the Dedicated Driver support teams to meet operational goals and individual KPIs.
• Partner with leadership to define and execute the support strategy for the Dedicated Driver program.
• Supervise daily support operations, monitor performance metrics, and identify opportunities for process optimization.
• Develop scalable business rhythms and processes to address recurring issues and implement effective solutions.
• Manage financial processing tasks related to service support.
• Collaborate with Revenue, Product, Operations, and Finance teams to enhance the overall support experience.

Requirements

• Experience in service support management.
• Strong leadership and mentoring skills.
• Ability to analyze performance metrics.
• Excellent communication and collaboration skills.
• Experience in logistics or healthcare delivery.

Benefits

• Opportunity to make a tangible impact on healthcare delivery.
• Work in a fast-paced, tech-driven environment.
• Professional development opportunities.
• Collaborative team culture.