Driver Ops Manager - Dedicated Driver - Remote

Overview

As a Driver Ops Manager - Dedicated Driver, you will be responsible for managing a network of dedicated drivers through direct support, ensuring customer needs are met and owning execution of tactical initiatives to deliver top-quality service.

In Short

• Establish and maintain healthy driver bases across assigned geos/customers.
• Facilitate driver onboarding motions.
• Manage system configurations for new and existing drivers.
• Develop strong driver/customer POC relationships through daily interactions.
• Coordinate change requests with driver/customer.
• Provide direct support to drivers on tactical problems that arise.
• Proactively partner with the Revenue team to action driver feedback.
• Drive quality and support initiatives.
• Conduct market performance reviews.
• Manage driver rate establishment, billing, and payment execution.

Requirements

• 3+ years of experience in transportation or logistics operations.
• Strong communication skills (both verbal and written).
• Positive attitude and ability to build relationships with drivers and customers.
• Detail-oriented and excels at active listening.
• Ability to partner with cross-functional teams.
• Action-oriented and comfortable in a fast-paced environment.
• Experience in environments requiring rigorous process adherence.
• Time-management skills and multitasking ability.
• Solution mindset: ability to own problems and drive real-time solutions.

Benefits

• Salary: $75k + 15% bonus target.
• High-quality health, dental, and vision plan options.
• Unlimited PTO.
• 401K with company match.