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Senior QA Engineer - Remote

Posted Yesterday
QA
Full Time
USA
$80,000 - $100,000/year

Overview

This position is for a Senior QA Engineer who will ensure the quality of contact center solutions through extensive manual testing and collaboration with cross-functional teams.

In Short

  • Conduct thorough manual testing in Five9 contact center environments
  • Utilize test management tools to track and report testing progress
  • Collaborate with developers to resolve defects and improve product quality
  • Participate in agile/scrum meetings for continuous improvement
  • Analyze complex IVR and CTI systems for enhancements
  • Communicate findings and propose solutions to teams

Requirements

  • 5+ years of manual testing experience in Five9 contact center or telephony environments
  • Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms
  • Experience with test management and bug tracking tools like TestRail and Jira
  • Familiarity with SIP, VoIP, and call routing concepts
  • Excellent analytical, problem-solving, and communication skills
  • Ability to work in agile/scrum environments

Benefits

  • Competitive salary between $80,000 and $100,000
  • Flexible remote working opportunities
  • Collaborative and supportive team culture
  • Professional development and training resources
  • Health and wellness benefits
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Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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