Senior QA Engineer - Remote

Posted Yesterday

Full Time

USA

$80,000 - $100,000/year

Overview

This position is for a Senior QA Engineer who will ensure the quality of contact center solutions through extensive manual testing and collaboration with cross-functional teams.

In Short

Conduct thorough manual testing in Five9 contact center environments
Utilize test management tools to track and report testing progress
Collaborate with developers to resolve defects and improve product quality
Participate in agile/scrum meetings for continuous improvement
Analyze complex IVR and CTI systems for enhancements
Communicate findings and propose solutions to teams

Requirements

5+ years of manual testing experience in Five9 contact center or telephony environments
Strong understanding of IVR, ACD, CTI, CRM, and omnichannel platforms
Experience with test management and bug tracking tools like TestRail and Jira
Familiarity with SIP, VoIP, and call routing concepts
Excellent analytical, problem-solving, and communication skills
Ability to work in agile/scrum environments

Benefits

Competitive salary between $80,000 and $100,000
Flexible remote working opportunities
Collaborative and supportive team culture
Professional development and training resources
Health and wellness benefits

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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