Senior Customer Support Representative - Remote

Overview

This position is for a Senior Customer Support Representative who will enhance client relationships and ensure satisfaction through effective communication and problem-solving.

In Short

• Handle inbound inquiries from clients.
• Schedule appointments based on client needs.
• Build and maintain strong client relationships.
• Troubleshoot client concerns and escalate when necessary.
• Maintain accurate records of client interactions.
• Collaborate with internal teams to improve service delivery.
• 2.5+ years of experience in customer support.
• Excellent verbal communication skills required.
• Strong organizational and time-management skills needed.
• Proficiency in customer support software and CRM systems.

Requirements

• 2.5+ years of proven experience in customer support or client-facing roles.
• Excellent verbal communication skills for effective client interaction.
• Strong organizational and time-management skills.
• Experience with scheduling and calendar management.
• Ability to assess geographical factors for scheduling.
• Proficiency in customer support software and CRM systems.
• Strong problem-solving skills.

Benefits

• Competitive salary.
• Opportunity to shape the HR function of a growing BPO.
• Work with industry leaders.
• Career growth and development opportunities.