Salesforce Solution Architect - Remote

Overview

This position is posted by Jobgether on behalf of NeuraFlash. We are currently looking for a Salesforce Solution Architect in Colombia.

In this role, you will lead the design and delivery of innovative Salesforce solutions that transform customer engagement and streamline operations. You will partner with clients to understand their business processes, translate requirements into best-practice Salesforce designs, and oversee projects from concept to launch. Working in a collaborative, fast-paced environment, you will configure solutions, guide technical teams, and ensure seamless integration with other systems. This is an opportunity to work on enterprise-level projects, collaborate with AI specialists, and make a significant impact on how businesses leverage Salesforce to achieve measurable results.

In Short

• Leading business process reviews to identify requirements and design tailored Salesforce solutions.
• Configuring Salesforce Service Cloud and related products using best practices and minimal custom code.
• Documenting technical requirements and working with delivery teams to ensure accurate implementation.
• Driving best-practice UX design into all solution deliveries.
• Overseeing the full lifecycle of Salesforce projects, ensuring quality, timelines, and client satisfaction.
• Managing customer communications, end-user training, and project documentation.
• Partnering with AI teams to create innovative, integrated solutions.
• Leading strategy discussions with contact center and customer service leadership.

Requirements

• Experience with Salesforce solutions and architecture.
• Strong understanding of business processes and customer engagement strategies.
• Proficiency in UX design principles.
• Excellent communication and project management skills.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Opportunity to work on enterprise-level projects.
• Collaboration with AI specialists.
• Impactful role in transforming customer engagement.
• Flexible working environment.