Project Manager - Remote

Overview

This position is for a Project Manager role focused on leading initiatives within the Global Customer Care space, utilizing Agile project expertise to enhance business processes and foster collaboration across teams.

In Short

• Manage the end-to-end execution of Customer Care projects.
• Translate detailed requirements into standardized documentation.
• Document and improve business processes.
• Facilitate Agile practices such as Kanban and Scrum.
• Deliver project updates and product demonstrations to stakeholders.
• Develop and maintain project plans, schedules, and budgets.
• Monitor project progress using Agile tools.
• Create and manage key project artifacts.
• Contribute to system enhancements and process improvements.
• Maintain strong communication with stakeholders throughout the project lifecycle.

Requirements

• Experience with Agile frameworks including SCRUM and Kanban.
• Ability to gather and document business requirements.
• Familiarity with system integrations and business process mapping.
• Proficiency in SQL, Excel, Visio, Jira.
• Strong communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Experience in driving organizational change.

Benefits

• Remote work arrangement.
• HMO + free dependents.
• Competitive leave entitlement.
• Medical and optical reimbursement.