Product Manager, Support & Safety - Remote

Overview

This position is posted by Jobgether on behalf of Branch. We are currently looking for a Product Manager, Support & Safety in the United States.

This Product Manager, Support & Safety role offers the opportunity to design and oversee products that protect users, enhance security, and ensure regulatory compliance across financial services platforms. You will lead end-to-end product strategy for fraud prevention, risk management, dispute resolution, and user recovery experiences, collaborating closely with cross-functional teams. The position combines analytical rigor with human-centered design, ensuring protective measures are seamless while recovery processes are fair and efficient. You will influence both product direction and operational processes, creating measurable impact on trust, safety, and user satisfaction. This role is ideal for someone who thrives at the intersection of fintech, security, and product innovation in a dynamic, fast-moving environment.

In Short

• Own the roadmap for Support & Safety features, including fraud prevention, user authentication, dispute handling, and recovery journeys.
• Prioritize product investments based on risk impact, customer needs, regulatory requirements, and business objectives.
• Ensure product features comply with applicable regulations and internal policies, supporting audits and reporting.
• Collaborate with Engineering to deliver secure, high-quality features and infrastructure improvements.
• Partner with Design to create intuitive, human-centered flows for sensitive or high-friction scenarios.
• Monitor key metrics such as fraud rates, dispute resolution time, and contact rates, adjusting strategies as needed.
• Translate stakeholder requirements from risk, legal, and operational teams into scalable, productized solutions.

Requirements

• Experience in product management, preferably in fintech or security.
• Strong analytical skills and experience with data-driven decision making.
• Familiarity with regulatory compliance in financial services.
• Ability to collaborate effectively with cross-functional teams.
• Excellent communication skills, both verbal and written.
• Experience with user-centered design principles.
• Proven track record of managing complex projects.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Flexible working hours and remote work options.
• Dynamic and inclusive work environment.
• Engagement in meaningful projects that impact user safety and trust.