Product Analyst, Chat - Remote

Overview

As a Product Analyst for Chat, you will enhance the customer support experience through data-driven insights and collaboration.

In Short

• Provide analytical support for chat and customer support initiatives.
• Design and execute A/B tests for performance evaluation.
• Monitor metrics and propose improvements.
• Develop dashboards and reports using Tableau.
• Collaborate with cross-functional teams for data-driven enhancements.
• Help build new KPIs for product development.
• Contribute to scalable data structure planning.
• Identify trends and evaluate performance.
• Recommend data-backed improvements.
• Shape customer interactions with support through insights.

Requirements

• Experience in data analysis and reporting.
• Proficiency in A/B testing methodologies.
• Familiarity with customer support tools and technologies.
• Strong analytical and problem-solving skills.
• Experience with dashboard tools, especially Tableau.
• Ability to work collaboratively in cross-functional teams.
• Strong communication skills to convey insights effectively.
• Passion for enhancing customer experiences through data.

Benefits

• Work remotely from anywhere.
• Opportunity to work with a global team.
• Engagement in innovative projects.
• Continuous learning and professional development opportunities.
• Flexible working hours.